Shipping policy
Pistacho, Arquitectura e Interiores, Lda.
NIF (Tax ID): 516 848 780
Registered office: Rua Vale de Sá, n.º 1, Santa Luzia, 3050-106 Mealhada
Email: help@pistachodecor.com
Telephone: +351 239 137 054 (general) · +351 239 230 010 (sales line)
· +351 924 108 660 (WhatsApp)
Last updated: 9 October 2026
1. Geographical scope
Pistacho delivers to mainland Portugal under the conditions of this policy. For the Azores and Madeira, transport of furniture is quoted on a case-by-case basis: we contact the Customer before shipping. Lamps are sent with the standard shipping charges. We do not ship abroad.
2. Product categories and lead times
The Online Shop sells two distinct categories of products, with different lead times and shipping models. Each product page states the production or delivery lead time for that piece, before the order is confirmed.
2.1. Pistacho products (made to order)
Pistacho-brand products (catalogue furniture and made-to-measure pieces) are made after confirmation of the order, in our workshop or through our network of production partners — we do not hold stock. The production lead time stated on the product page depends on the type of piece: 2 weeks for benches and for coffee, side and bedside tables; 3 weeks for beds, sofas and dining tables; 4 weeks for sideboards and TV units; 6 weeks for shelving units. One week for delivery and assembly is added to this lead time, the total being counted from confirmation and payment of the order. In the event of unforeseen circumstances, the maximum production and delivery period is 120 (one hundred and twenty) working days from confirmation and payment of the order.
The Customer receives updates during production and is notified when the piece is ready for dispatch.
2.2. Partner-brand products (shipped directly by the supplier)
Certain lighting (lamps), decoration and accessory products are shipped directly by the respective supplier to the Customer’s address, on a direct-shipping basis. The lead time for each product is the supplier’s own and is shown on the respective product page, before confirmation of the order (for lamps, currently 2 to 4 weeks, plus one week for delivery).
For orders combining Pistacho products and partner-brand products, deliveries may take place at different times, according to the lead time of each category.
2.3. Complementary services
Stain-resistant treatments, waterproofing and other associated services are arranged with the Customer after confirmation of the order and carried out, as a rule, at the time of delivery or on a subsequently scheduled date. Furniture assembly is not a complementary service: it is carried out by Pistacho on the day of delivery and is included in the price, at no additional cost in mainland Portugal (see points 4 and 5).
3. Carriers
Deliveries of Pistacho products are handled by Pistacho (directly or through carriers it engages, including carriers specialised in transporting furniture and bulky items). Partner-brand products are shipped by the carriers of the respective suppliers. The choice of carrier varies according to the volume, weight and type of product.
4. Shipping costs
Transport costs are shown transparently in the basket, before the order is completed, and include VAT at the legal rate in force:
| Product | Transport cost |
|---|---|
| Pistacho furniture | Free delivery and assembly, to any address in mainland Portugal (Azores and Madeira: quoted case by case) |
| Zambelis lamps | Free |
| Nordlux lamps | €8 on orders below €307.50; free from that amount |
Delivery and assembly of furniture are free in mainland Portugal, whatever the number of pieces in the order.
For orders combining Pistacho products and partner-brand products, costs are shown by product category.
5. Delivery and assembly
Furniture is delivered to the address provided by the Customer, in mainland Portugal. Delivery and assembly of furniture are free in mainland Portugal, and assembly is carried out by Pistacho on the day of delivery. Assembly does not apply to lamps or to other partner-brand products, which are delivered by the supplier’s carrier.
6. Receipt of the order
At the time of delivery, the Customer should check the condition of the packaging and of the product. In the event of visible damage or discrepancies, the Customer should refuse delivery or record the issue on the delivery note and contact Pistacho within a maximum of 48 hours at help@pistachodecor.com, attaching photographs.
If the piece arrives damaged, Pistacho will deal with the matter at no cost to the Customer, repairing or replacing the piece, including the related transport.
7. Delivery attempts
If the Customer is not present, the carrier will leave a notice and make a further delivery attempt in accordance with its procedure. Once all attempts have been exhausted, the order is returned to origin. Re-dispatch will be subject to additional payment of transport costs.
8. Late delivery
Should the stated maximum period be exceeded for reasons attributable to Pistacho or to the partner supplier, and under article 19(1) of Decreto-Lei n.º 24/2014 (Decree-Law No. 24/2014), the Customer may require Pistacho to deliver within an additional period appropriate to the circumstances. If this additional period is not met, the Customer is entitled to terminate the contract and to a full refund of the amounts paid.
Acceptance of the maximum period of 120 working days for Pistacho products — given at checkout — does not affect this right to require delivery and to terminate in the event of delay beyond the agreed period.
